Effective Date: February 28, 2026

Mount Kings (“Mount Kings,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, interact with our AI-powered tools, or use our services.

1. Information We Collect

We may collect the following types of information:

a. Information You Voluntarily Provide

- Name

- Email address

- Phone number

- Business name

- Website URL

- Appointment and inquiry details

- Messages submitted through forms, chat, or voice tools

b. Automatically Collected Information

- IP address

- Browser type and device information

- Operating system

- Pages viewed, referring URLs, and interaction data

- Cookies and similar tracking technologies

c. AI, Voice, and Interaction Data

- Voice recordings

- Call transcripts

- Chat logs and message content

- Call metadata (date, time, duration, routing outcome)

2. How We Use Your Information

We use collected information to:

- Provide, operate, and maintain Mount Kings services

- Power AI receptionist, voice agent, and chat functionality

- Respond to inquiries and schedule appointments

- Improve AI accuracy, performance, and user experience

- Monitor quality, security, and compliance

- Communicate service updates or operational notices

- Comply with legal and regulatory obligations

3. AI, Voice & Call Recording Disclosure

Mount Kings uses artificial intelligence and automated systems to support communication services, including AI voice agents, chat widgets, and live voice tools.

By interacting with Mount Kings via phone, chat, voice widgets, or messaging systems, you acknowledge and agree that:

- You may be communicating with an AI-powered system, not a human.

- Interactions may be recorded, transcribed, stored, and analyzed.

- Recordings and transcripts may be used for: Quality assurance, Service improvement, Lead qualification, Security and compliance.

- Where required by law, verbal or written notice of recording is provided, and continued participation constitutes consent.

- Mount Kings complies with applicable one-party and all-party consent laws in the United States.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

- Analyze website usage

- Improve performance and functionality

- Enhance user experience

- You may disable cookies through your browser settings; however, some site features may not function properly.

5. Data Sharing & Disclosure

- Mount Kings does not share or sell your information.

- No mobile information will be shared with third parties or affliated for marketing or promotional purposes.

- SMS Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the SMS Text Message services.

- No mobile information will be shared with third parties/affliliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customers is permitted. All other use case categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties.

- SMS consent is obtained via the contact form by checking the box, I consent to receive non-marketing text messages from Mount Kings about appointment reminders, service related messages about your account, or responses to your inquiries. Message frequency varies, message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

Also by checking this box, I consent to receive marketing and promotional messages including special offers, discounts, new product updates among others from Mount Kings at the phone number provided. Frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

6. Data Retention

We retain information only as long as reasonably necessary to:

- Provide services

- Meet legal, regulatory, or contractual requirements

- Voice recordings and transcripts may be retained for quality and compliance purposes unless deletion is requested and legally permissible.

7. Your Rights & Choices

Depending on your location, you may have the right to:

- Access your personal information

- Request corrections or deletion

- Withdraw consent for certain processing

- Request human-only communication alternatives, where available

Requests may be submitted to: [email protected]

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

9. Children’s Privacy

Mount Kings does not knowingly collect information from children under the age of 13.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions regarding this Privacy Policy, you may contact us at:

Mount Kings

8507 Oxon Hill RD STE 200

Fort Washington, MD 20744

Email: [email protected]
Website: www.mountkings.com

Phone: 1 (301) 719-2711